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Privacy Policy

A legal disclaimer

Last Updated: June 28, 2026

At L and S Furniture, we value your trust and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our furniture, or interact with our customer service team.

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1. Information We Collect

We collect information that helps us deliver a personalised and seamless shopping experience. This includes:

  • Personal Identifiers: Name, billing address, delivery address, email address, and phone number.

  • Transaction Information: Details about the furniture pieces you purchase, payment confirmations, and order history. (Note: We do not store full credit card numbers; all payments are processed securely via our third-party payment gateways).

  • Account Information: Your username and password if you create an account with us.

  • Technical & Usage Data: IP address, browser type, time zone settings, and how you navigate our website (collected via cookies and tracking technologies).

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2. How We Use Your Information

We use your data to keep our business running smoothly and to get your furniture safely to your home. Specifically, we use it to:

  • Fulfil Orders: Process payments, send order confirmations, and coordinate the delivery or pickup of your furniture.

  • Customer Support: Respond to inquiries, manage product warranties, and handle returns or exchanges.

  • Marketing Communication: Send you updates on new furniture collections, sales, or design tips (only if you have opted in to receive them). You can opt out at any time.

  • Improve Our Store: Analyse website traffic and shopping habits to improve our inventory, website design, and customer service.

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3. How We Share Your Information

We never sell your personal information to third parties. We only share your data with trusted partners who help us run our business, including:

  • Delivery & Logistics Companies: Independent couriers or freight carriers who transport and deliver your furniture.

  • Payment Processors: Secure platforms that safely handle your credit card or financing transactions.

  • Marketing & Technology Providers: Tools that help us send newsletters, host our website, or analyse store performance.

  • Legal Requirements: If required by law, we may disclose information to comply with legal obligations or protect our rights and safety.

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4. Cookies and Tracking Technologies

Our website uses cookies to remember items in your shopping cart, keep you logged in, and analyse our traffic. You can choose to disable cookies through your browser settings, though doing so may prevent you from using certain features of our online store.

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5. Data Security and Retention

Furniture purchases are an investment, and we treat your data security with equal care. We implement industry-standard administrative, technical, and physical security measures to protect your personal information.

We retain your data only as long as necessary to fulfil your orders, manage warranties, maintain accurate financial records, or comply with legal requirements.

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6. Your Privacy Rights

Depending on where you live, you have the right to:

  • Access the personal information we hold about you.

  • Request correction of incorrect or outdated data.

  • Request deletion of your personal information (subject to certain legal obligations, like open order processing or tax record retention).

  • Withdraw consent for marketing emails at any time by clicking the "unsubscribe" link.

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7. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact us at:

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