Last Updated: June 28, 2026

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At L and S Furniture, we want you to love your new space. If a piece isn't quite right, we are here to help you sort it out. We offer a 14-day return window from the date you receive your item.

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1. The 14-Day Return Window

You have 14 calendar days from the date your furniture is delivered or picked up in-store to initiate a return.

• To be eligible for a return, your item must be unused, free from damage or stains, and in the same condition that you received it.

• Items must be returned in their original packaging. We highly recommend carefully opening your packaging upon delivery just in case you need to reuse it.

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2. Items That Cannot Be Returned

To ensure hygiene and safety standards, the following items cannot be returned or exchanged unless they arrive damaged or defective:

• Mattresses, bedding, and pillows (once opened from their protective plastic seal).

• Custom-made, upholstered-to-order, or personalized furniture pieces.

• Items marked as "Clearance," "Final Sale," or "As-Is."

• Furniture that has already been fully assembled or modified.

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3. How to Start a Return

 

1.Contact our support team:Within 14 days.

Email us at landsfurniture@icloud.com or call 07449 797618 with your order number, photos of the item, and your reason for the return.

2.Receive return authorisation:1-2 business days.

Our team will review your request. If approved, we will send you a Return Authorisation number and instructions on how to return the item. Do not ship items back without this authorisation.

3.Schedule pickup or drop-off:Varies.

For smaller orf larger furniture pieces, we will help you arrange a curbside freight pickup.

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4. Return Shipping & Restocking Fees

• Shipping Costs: Unless an item arrived damaged or we made an error, you are responsible for the cost of return shipping. Because furniture is heavy, return freight costs can be expensive. We can deduct the return shipping cost directly from your final refund if we arrange the carrier for you.

• Restocking Fee: Returns on large furniture items (sofas, dining tables, bed frames) are subject to a [Insert Percentage, e.g., 15%] restocking fee to cover inspection and repackaging costs.

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5. Damages and Defective Items

Please inspect your furniture immediately upon arrival. If an item arrives damaged or has a manufacturing defect:

1. Note the damage on the delivery receipt before the drivers leave, if possible.

2. Take clear photos of the damage and the packaging.

3. Contact us within 48 hours of delivery. We will arrange a repair, a replacement part, or a full refund/exchange at absolutely no cost to you.

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6. Refunds

Once your return is received and inspected at our warehouse, we will send you an email to notify you that we have received the item and whether your refund has been approved.

If approved, your refund will be processed automatically back to your original method of payment within 7-10 business days. Please note that your bank or credit card company may take additional time to post the transaction to your account.

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